Política de reembolso
Sardine Can Giftware — Return & Refund Policy
We appreciate your business and want you to be completely satisfied with your purchase. While most of our products are final sale, we understand that sometimes things don't go as planned. Please read our return and refund policy carefully.
📦 General Policy – All Sales Final
Due to the unique, novelty nature of our products, all sales are final. We do not accept general returns or offer refunds for change of mind, incorrect orders, or buyer’s remorse.
✅ Exceptions – What We’ll Make Right
We will gladly offer a replacement, refund, or store credit if your issue meets one of the following criteria:
1. Item Arrived Damaged
If your item was damaged in transit, contact us within 3 days of delivery with:
Clear photos of the item and packaging
Your order number
A brief description of the damage
2. Defective Product
If your product is defective or not functioning as intended, notify us within 7 days of delivery with:
A photo or video showing the defect
Your order number
Description of the issue
3. Wrong Item Received
If we sent you the wrong item, please contact us within 5 days of delivery with:
A photo of the incorrect item
Your order number Details of the item you ordered
4. Order Never Arrived
If your order hasn’t arrived within 15 business days (domestic) or 30 business days (international) from the shipping date, please reach out. We’ll work with the carrier and help resolve the issue. Proof of non-delivery may be required.
📝 How to Submit a Claim
To start a claim, please email us at [support@sardinecangiftware.com] with your order number, issue type, and relevant photos or documentation.
Our team will review your claim and respond within 3–5 business days. If approved, we’ll offer a replacement, refund, or store credit — based on the nature of the issue and item availability.
🚫 What We Can’t Cover
Issues reported after the above timeframes
Damage caused by misuse or improper handling
Packages marked as “Delivered” by the carrier but claimed as missing without sufficient proof
💬 Questions?
We’re here to help. If you’re unsure whether your situation qualifies for an exception, don’t hesitate to contact us — we’ll do our best to assist.